Frequently Asked Questions

Everything you need to know about your Lone Rider experience.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international deliveries may take up to 14 business days depending on the destination.

How do I ensure I choose the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the most accurate fit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns for store credit are free, while refunds to the original payment method may incur a small restocking fee.

Are your materials sustainably sourced?

At Lone Rider, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainable materials by 2025.

Can I track my order once it has shipped?

Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.